Every person on our team is an owner in our business. Our goal is to inspire our teams rather than to manage them.
We trust people on our team to do what they think is best for Owner, giving them freedom and information in support of their decisions. When we see problems, small or large, we never think "that's not my job".
Instead, we have a sense of responsibility and ownership that pushes us to always go above and beyond to make our business better. It's not enough just to execute tasks in the same way every day. Everyone on the team is responsible for consistently improving systems and improving the company by 1% every day.